About Me
I’m the person teams turn to when something is messy, undefined, or frustrating and they need a solution that just works. My strength is blending technical skill with a calm, human approach that helps customers feel supported, confident, and capable.
I understand APIs, SQL, integrations, data transformation, and automation well enough to solve real problems without overcomplicating them. I can test endpoints, map data, debug workflows, redesign processes, and build automation that clears out repetitive work. I’m not the loudest in the room, but I’m the most reliable, the one who brings clarity and gets things done.
Customers trust me because I explain things simply, connect with them in a real way, and build solutions that fit how they actually work. I don’t force rigid systems on people. I listen, adjust, and create workflows that reduce friction and make life easier. I help people get to “yes,” even when the path isn’t obvious.
Inside the organization, I raise the bar. I document, teach, simplify, automate, and create tools that become the new standard. I pull messy problems apart, find the patterns, isolate variables, and guide teams through technical decisions in a way that makes complex issues feel manageable. I bring humor and positivity, so work feels lighter when I’m involved.
At my core, I’m a technical problem solver who cares about the people I’m solving problems for. I want customers to walk away feeling more confident, less stressed, and excited to use the solution I built. I want teammates to feel supported and energized. And I want leadership to know I own the work, solve hard problems, and improve the product along the way.
hOW I help
“I make complicated systems feel simple again.”
I help teams get clarity around their data, fix the integrations that slow them down, and build workflows that support faster, more accurate work. My focus is on removing friction so people can spend less time fighting their tools and more time doing meaningful work.
Data Cleanup & Structure
I turn messy or unreliable datasets into clean, trusted sources of truth that teams can use with confidence.
Integration & Automation
I build and repair the connections between systems so information flows the way it should, without constant manual fixes.
Workflow Design
I simplify processes, reduce unnecessary steps, and create clearer paths that help teams work smarter.
Technical Problem Solver
I diagnose issues quickly, communicate clearly, and deliver solutions that make everyday work easier.
What colleagues say about working with me.
People I’ve worked with describe me as someone who solves problems quickly, brings clarity to confusing situations, and makes teams feel supported. I’m known for being dependable, easy to work with, and able to translate technical details into something everyone can understand.
Skills
The technical strengths I rely on…
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API Integration
Experience building and troubleshooting the connections that move data between systems.
System Configuration
Setting up software tools the right way so teams can work efficiently from day one.
Advanced Excel & Power Query
Cleaning, reshaping, and analyzing data using modern Excel techniques and automation.
Data Transformation
Structuring raw or inconsistent data into clean, usable formats that support accurate reporting.
Workflow & Process Design
Designing logical workflows that help teams move faster and reduce unnecessary work.
Cross-Functional Collaboration
Working across product, engineering, finance, and customer teams to keep projects aligned.
User-Focused Problem Solving
Breaking down technical challenges and creating solutions that make sense to the people using them.
Stakeholder Alignment
Translating needs clearly and making sure everyone involved understands the plan and the outcome.
Front-End Development
Basic understanding of front-end principles that helps me communicate clearly with developers.
Resume
John Forbis, Technical Analyst
My career centers on one theme: turning messy, unclear technical and operational problems into simple, reliable systems people trust. I’ve worked across customer-facing implementations, integrations, automation, and product operations, often becoming the go-to person when something complex needed to be figured out quickly and calmly.
Business Analyst, Product Operations
In Product Operations, I focused on fixing systemic data and cost-model issues that affected leadership decision-making. I rebuilt hosting cost allocation and forecasting models from the ground up, cleaning and reconciling large datasets across finance, product, and engineering. This work uncovered over $2M in misallocated costs and significantly improved confidence in product-level margin reporting. Beyond the models themselves, I created reusable templates and documentation so the work would scale instead of living in spreadsheets only I understood.
Senior Implementation Analyst / Technical Specialist
As an Implementation Analyst and Technical Specialist, I owned complex customer onboarding work involving API integrations, data mapping, and workflow design. I worked directly with customers to clarify requirements, test endpoints, troubleshoot integrations, and redesign workflows to fit how teams actually operate. I became known for taking vague or “broken” problems and breaking them into clear steps that led to reliable solutions. Along the way, I built internal tools, automated reporting, and documentation that reduced friction for both customers and internal teams.
Senior Implementation Consultant / Project Manager
Earlier at CivicPlus, I led implementations for municipal Parks and Recreation departments nationwide. Drawing on more than a decade of industry experience, I guided customers through configuration, data setup, and go-live with a focus on long-term usability rather than short-term launch success. This role sharpened my ability to balance project momentum with empathy, helping customers adopt new systems without feeling overwhelmed.
Recreation Center Manager, City of Lenexa, KS
Before moving fully into technical roles, I managed operations for a large municipal recreation center. Alongside leading teams and daily operations, I built dashboards, improved financial and operational workflows, and introduced data-driven reporting for leadership. This role grounded my technical work in real-world operations and gave me deep empathy for end users, a perspective that continues to shape how I design systems today.
John Forbis, Technical Analyst 